Comments on: Vinotemp doesn’t deliver customer satisfaction. http://www.remodelcrazy.com/2009/contractor-articles/vinotemp-doesnt-deliver-customer-satisfaction.html Fri, 27 Jan 2012 14:59:33 +0000 hourly 1 By: james http://www.remodelcrazy.com/2009/contractor-articles/vinotemp-doesnt-deliver-customer-satisfaction.html#comment-1013 james Tue, 22 Feb 2011 19:42:58 +0000 http://www.remodelcrazy.com/?p=1249#comment-1013 We need more articles like this out there showing crappy companies so people can avoid them, thanks! I was going to buy a vinotemp before I read this article We need more articles like this out there showing crappy companies so people can avoid them, thanks! I was going to buy a vinotemp before I read this article

]]> By: Bob http://www.remodelcrazy.com/2009/contractor-articles/vinotemp-doesnt-deliver-customer-satisfaction.html#comment-833 Bob Sat, 30 Oct 2010 16:05:22 +0000 http://www.remodelcrazy.com/?p=1249#comment-833 Vinotemp is crap. The company is run like some two-bit strip-mall operation that sells cigarettes and lottery tickets. Totally un-professional and dis-organized. I've been to thier headquarters in Rancho Dominguez, Ca, and could'nd believe what a dirty, cluttered and dis-organized company this is. I should know. I'm an authorized servicer, but not for long. I've been so irritated with this shoddily run company that I'm severing my association with them. If you call for customer service, don't be suprised if you wait for 30 minutes or longer, and then if somebody picks up, they will get you to the correct department to wait another 30 minutes only then to tell you they can't help. If you're looking for a decent product with excellent customer support, buy Scotsman, DCS, Marvel, and U-Line, in that order. mI service all these brands and I know what I'm talking about. DON'T EVER BUY VINOTEMP and WARN YOUR FRIENDS about this two-bit company. My name is Robert Sankey. I own and run Coastal Appliance & HVAC in San Marcos Ca. And frankly, I don't care if Vinotemp gets wind of this message. I'm done with them forever, and they deserve to go out of business. This is nothing personal, just rotten business. Vinotemp is crap.
The company is run like some two-bit strip-mall operation that sells cigarettes and lottery tickets.
Totally un-professional and dis-organized. I’ve been to thier headquarters in Rancho Dominguez, Ca, and could’nd believe what a dirty, cluttered and dis-organized company this is.
I should know.
I’m an authorized servicer, but not for long.
I’ve been so irritated with this shoddily run company that I’m severing my association with them.
If you call for customer service, don’t be suprised if you wait for 30 minutes or longer, and then if somebody picks up, they will get you to the correct department to wait another 30 minutes only then to tell you they can’t help.
If you’re looking for a decent product with excellent customer support, buy Scotsman, DCS, Marvel, and U-Line, in that order. mI service all these brands and I know what I’m talking about.
DON’T EVER BUY VINOTEMP and WARN YOUR FRIENDS about this two-bit company.
My name is Robert Sankey. I own and run Coastal Appliance & HVAC
in San Marcos Ca.
And frankly, I don’t care if Vinotemp gets wind of this message. I’m done with them forever, and they deserve to go out of business.
This is nothing personal, just rotten business.

]]> By: Laurie http://www.remodelcrazy.com/2009/contractor-articles/vinotemp-doesnt-deliver-customer-satisfaction.html#comment-443 Laurie Thu, 29 Apr 2010 14:54:33 +0000 http://www.remodelcrazy.com/?p=1249#comment-443 Give 'em hell. Good for you for making it public. You gave Vinotemp more than enough time to make it right. What a horrible experience. There is a different mentality for those who just show up for a paycheck. They put in the minimum effort and still get a paycheck at the end of the week and cannot understand our urgency to make it right. Those of us who earn our living independently can't get paid in full till the job is complete, lose money on several trips back to resolve the problem. I had a fabrication shop my customer chose leave off a side counter, which would prevent my tile guy from installing the next day. The girl in the office said the customer service person I needed to talk to was "off today" and she would deal with it tomorrow. I let her know that was not acceptable, that it was up to her to have her company get on top of this issue TODAY, which they did. Again, it's that mentality of "it's not my job, man." Oh yes it is, you work there, you get a paycheck, we supply you the sales, you MAKE IT YOUR PROBLEM and represent your company the right way. Anything less is unacceptable. Give ‘em hell. Good for you for making it public. You gave Vinotemp more than enough time to make it right. What a horrible experience. There is a different mentality for those who just show up for a paycheck. They put in the minimum effort and still get a paycheck at the end of the week and cannot understand our urgency to make it right. Those of us who earn our living independently can’t get paid in full till the job is complete, lose money on several trips back to resolve the problem.

I had a fabrication shop my customer chose leave off a side counter, which would prevent my tile guy from installing the next day. The girl in the office said the customer service person I needed to talk to was “off today” and she would deal with it tomorrow. I let her know that was not acceptable, that it was up to her to have her company get on top of this issue TODAY, which they did. Again, it’s that mentality of “it’s not my job, man.” Oh yes it is, you work there, you get a paycheck, we supply you the sales, you MAKE IT YOUR PROBLEM and represent your company the right way. Anything less is unacceptable.

]]> By: El Diablo http://www.remodelcrazy.com/2009/contractor-articles/vinotemp-doesnt-deliver-customer-satisfaction.html#comment-173 El Diablo Fri, 18 Dec 2009 22:53:53 +0000 http://www.remodelcrazy.com/?p=1249#comment-173 John I think we can use the internet to fight back against these companies.. They all want our business until its time to solve a problem related to their products.. Don't they realize customer service and reviews can make or break a product.. Its time for us to speak up for our brothers and demand better service from these companies if they want us to keep buying from them John I think we can use the internet to fight back against these companies..

They all want our business until its time to solve a problem related to their products..

Don’t they realize customer service and reviews can make or break a product..

Its time for us to speak up for our brothers and demand better service from these companies if they want us to keep buying from them

]]> By: John Clark http://www.remodelcrazy.com/2009/contractor-articles/vinotemp-doesnt-deliver-customer-satisfaction.html#comment-172 John Clark Fri, 18 Dec 2009 17:30:30 +0000 http://www.remodelcrazy.com/?p=1249#comment-172 Hey Paul, I feel your pain...Having been there myself. Hmm. I wonder if this thing called the internet can be used to push back on companies that won't stand behind their products or have lousy customer service. I for one would like to get to paid for my time fixing product manufactures screw ups. I can think of one very expensive shower door that had to be replaced 3 times.... Hey Paul, I feel your pain…Having been there myself. Hmm. I wonder if this thing called the internet can be used to push back on companies that won’t stand behind their products or have lousy customer service. I for one would like to get to paid for my time fixing product manufactures screw ups. I can think of one very expensive shower door that had to be replaced 3 times….

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