ChrWright
January 16th, 2010, 01:49 PM
Great article here:
http://www.entrepreneur.com/magazine/entrepreneur/2009/september/203142.html
Internet shoppers fall into three “universal personas,” he explains, and a site should cater to each. There’s the hit-and-run customer who wants to get in and out with as few clicks as possible; the visitor who needs hand-holding; and information-seekers who want to learn as much as they can about a product or service before committing. Visitors end up self-segmenting when they choose a particular path through your site.
http://www.entrepreneur.com/magazine/entrepreneur/2009/september/203142.html
Internet shoppers fall into three “universal personas,” he explains, and a site should cater to each. There’s the hit-and-run customer who wants to get in and out with as few clicks as possible; the visitor who needs hand-holding; and information-seekers who want to learn as much as they can about a product or service before committing. Visitors end up self-segmenting when they choose a particular path through your site.